Shipping-UK
We currently ship to the UK from this website. (England, Scotland, Wales, Highlands, Islands and Northern Ireland.)
As we work with a small number of trusted UK suppliers, your order may be dispatched using different Royal Mail tracked services depending on the item and its location.
Items may be shipped separately depending on the supplier.
Estimated delivery time: 2-5 working days from dispatch.
Shipping Charges
Note: The shipping costs shown before entering your postcode are an estimate. Once you add your delivery postcode at checkout, the correct shipping rate will be calculated automatically before payment is taken.
Shipping charges are based on the total weight of your order and are as follows:
England, Scotland & Wales (excluding the Highlands & Islands)
0–999g: £3.99
1000g and over: £4.99
Highlands & Islands of Scotland and Northern Ireland
0–999g: £6.99
1000g and over: £7.99
Please note: Delivery times are estimates and may vary due to postal delays.
Dispatch Times: Orders are usually dispatched within 1-3 working days. Personalised items may take longer.
Returns
If you wish to return an item due to a change of mind (excludes personalised items, see below), please get in touch with us first. Returns must be sent to the fulfilment address we provide when you contact us.
Items must be returned in their original condition and suitably packaged to protect them during transit.
Please note that return postage is at the customer’s cost and will not be reimbursed. We recommend using a tracked service and keeping proof of postage, as we cannot be responsible for items lost in transit.
All returns must be made within 14 days of receiving your order. We reserve the right to refuse a refund if items are returned damaged or not in a resaleable condition.
Once we receive your returned item in good condition, we will process your refund promptly within 14 days.
Personalised or Custom Items
Please note that personalised or custom-made items (for example, items with names, dates, custom photos, messages, or specific design choices) cannot be returned or refunded due to a change of mind.
If a personalised item arrives faulty, damaged, or not as described, including errors made by us, such as a spelling mistake, you are entitled to a replacement.
Customer errors (for example, ordering the wrong product, providing the wrong personalisation details) are the responsibility of the customer. If a mistake is made, a new order will need to be placed and paid for.
Damaged, Faulty, or Incorrect Items
For all issues, including faults, damage, or mistakes, please email us with your order number and include photos of the item so we can assess the situation.
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